Terms and Conditions

Last Updated: 10/01/2024

Welcome to AnomalyRetro.com . By accessing or using our Site, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

By using this Site, you represent that you are at least 18 years old or are using the Site with the consent of a parent or guardian.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

3. Products and Services

Product Availability: We make every effort to ensure that our products are available as advertised. However, we cannot guarantee availability, and products may be discontinued or unavailable at any time.
Pricing: Prices are subject to change without notice. We reserve the right to correct any errors in pricing or product descriptions.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price of the product, or fraud detection.
Payment: Payment must be made at the time of order placement. We accept various payment methods as detailed on the Site.

5. Shipping and Delivery

Shipping: We offer shipping options as specified on the Site. Shipping times may vary based on the destination and method chosen.
Delivery Issues: We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Returns and Refunds

Return Policy: Please refer to our Return Policy for information on how to return items and request refunds.

7. User Accounts

Account Creation: To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password.
Account Termination: We reserve the right to terminate your account or restrict access to the Site at our discretion.

8. Intellectual Property

All content, trademarks, and other intellectual property on the Site are the property of AnomalyRetro.com or our licensee's. Unauthorized use of any material from the Site is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Anomaly Retro shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or the products purchased from it.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the California/United States without regard to its conflict of law principles.

11. Contact Information

For any questions about these Terms, please contact us at customercare@anomalyretro.com.

Return and Refund Policy

At Anomaly Retro, we strive to ensure our customers are satisfied with their purchases. This Return and Refund Policy outlines the conditions under which we accept returns and issue refunds for video game consoles, parts, and accessories purchased from our website.

Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Return:

The item must be in the same condition in which you received it: unused, uninstalled, and in its original packaging.
You must provide either the receipt or proof of purchase email confirmation.

How to Initiate a Return:

Please contact us at Customercare@anomalyretro.com (Customercare@anomalyretro.com) to start the return process.
Once your return is approved, we will email you a return shipping label along with instructions on how and where to send your package.
Please note, returns sent without prior approval will not be accepted.

Questions?

Feel free to reach out to us at Customercare@anomalyretro.com (Customercare@anomalyretro.com) for any questions regarding returns.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find the item is defective, damaged, or incorrect, contact us right away. We'll work to resolve the issue promptly.

Exceptions / Non-Returnable Items

Some items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about your item's return eligibility, please contact us.
Note: We do not accept returns for sale items or gift cards.

Custom Made/ Made to order or Modified Devices

Custom ordered systems are not eligible for return.
- If your custom build arrives Dead on Arrival (DOA), please contact our support email for further assistance
- All custom made/modified devices are covered for 30 days of from the date of delivery, provided the damage or malfunction isn't due to buyer negligence (e.g., drops or spills).

Exchanges

To get the item you want quickly, return your current item first. Once the return is accepted, make a new purchase for the desired item.

Refunds

We'll notify you once we've received and inspected your return. You'll be informed about:
- The approval or rejection of your refund.
- If approved, how and when your refund will be processed.

This policy aims for clarity and efficiency, ensuring customers understand what to expect when dealing with returns or issues with their purchases.

Terms and Conditions

Return and Refund Policy

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